Accounts & Website Access

If you’ve done business with Affinity Wholesale before, then you already have a web account! Simply Log in with your customer number or email address to access your account.

You will need to fill out an account application in order to become an Affinity Wholesale customer.

We only sell to valid verified businesses for wholesale customers.

For dropshipping, we accept most applications depending on your application.

You will need to apply using our online form and choose if you want a wholesale account or dropshipper account with us.

Please note we may require further proof of a bona fide business if applying for the wholesale account.

We only sell to valid businesses, so our pricing and ordering information are hidden unless you’re logged in. Once you log in to your account, you’ll be able to view product pricing and place orders.

Our opening hours are:

Monday 9:45 – 17:00
Tuesday 9:45 – 17:00
Wednesday 9:45 – 17:00
Thursday 9:45 – 17:00
Friday 9:45 – 15:45
Saturday Closed
Sunday Closed

If you have forgotten your account password, please follow the ‘Forgot your password?’ link on the account sign-in page. A email reset link will be emailed to you.

If you have forgotten your account’s email address or are having any other problems, please contact our customer service team by email at sales@affinitywholesale.ie or by using the websites contacts forms. Alternatively, you can use your account panel messaging system feature during business hours to speak to a member of our team.

Please log out of the site and then attempt to log back in, if there is still an error please contact our customer service team by email at sales@affinitywholesale.ie If possible, please have details of the error you are experiencing – including any error messages and we will do our best to find a solution as soon as possible.

Most of your account information can be viewed and modified on your Account Dashboard. Log in to your account, then go to My Account. Some account information (like your email address) can only be modified by our Customer Service department. If you need to change your email address or any other information that you don’t see online, please contact us.

We will send an email to you at every step of the account application process. You will receive an email when your application has been received, and when your application is approved or rejected. If you still have questions, or if you never received an email from us, please contact us.

If you have a valid VAT number please add it to the online application form when asked for, if you don’t have one leave the VAT entry blank.

Processing & Shipping

Once you are logged in and added the shipping address you will see the shipping charges on your checkout pages.

Please see the delivery and shipping page here for more information

We use several different couriers depending on the destination country and the size of the order. Exceptionally large or bulky orders may be sent on pallets, for pallet delivery you will need unloading access for the truck.

Most of our products ship from our main warehouse in Galway, Ireland.

We strive to pick, pack, and ship orders as fast as possible! usually within 12/24 hours. Orders placed before 12 noon GMT +0 time often ship the same day.

When your order is shipped, You can view your tracking number(s) on our website. Log in to your account and go to My Account to view your order history and tracking information.

Yes, of course, we ship to most places in the world.

Most of your account information can be viewed and modified on your Account Dashboard. Log in to your account, then go to My Account. Some account information (like your email address) can only be modified by our Customer Service department. If you need to change your email address or any other information that you don’t see online, please contact us.

We will send an email to you at every step of the account application process. You will receive an email when your application has been received, and when your application is approved or rejected. If you still have questions, or if you never received an email from us, please contact us.

If you have a valid VAT number please add it to the online application form when asked for, if you don’t have one leave the VAT entry blank.

Payments and Invoices

We accept payments in any of the following:

Most major credit cards and debit cards issued throughout the world. Visa, Mastercard, American Express.

We accept PayPal, Apple Pay, Google Pay.

SEPA Direct Debit for any customers in the Single Euro Payments Area (please allow time for this transaction to be processed).

As well as payments in:

Bancontact for our customers in België.

EPS for our customers in Österreich.

Giropay for our customers in Deutschland.

Cartes Bancaires for our customers in França

IDEAL for our customer in the Netherlands.

Przelewy24 for our customers in Polska.

Multibanco for our customers in Portugal.

Sofort for customers in España, Italia, Österreich, België, Deutschland, Nederland.

Net 30 terms are also available for customers with approved credit.

Please also see our forms of payment page here

To apply for net terms, please get in touch with us, you will need to of previously done business with us. Four trade references are required.

When your order is shipped, we’ll email you a PDF invoice for your records. An invoice is also available in your account web panel on the website. To request an invoice for a past order, please contact us.

Please also see our forms of payment page here

Product Information

Affinity Wholesale sells a wide range of wholesale and dropshipping items for gift shops, other retail outlet shops, craft markets, exhibitions, interior designers, e-commerce websites and other businesses. Affinity Wholesale ethos for our products are:

  • Fair Trade.
  • Sustainably sourced.
  • Individually Handcrafted.
  • Minimal chemicals used in the construction of the products.
  • The highest degree of natural materials used in the construction of the products.
  • Minimum Environmental impact.

View the item on our website product pages to see the most updated inventory status.  Inventory status is clearly listed for each item.  Here’s a breakdown of our most common inventory statuses:

  • In stock: the item is in stock at our European main warehouse and ready to ship.
  • Backordered: the item is currently out of stock, but will be returning soon.
  • Low stock – order soon! The item is in stock, but our inventory is running low. Order ASAP before the item is sold out!
  • Currently unavailable: the item is temporarily unavailable. Common scenarios include:
  • The inventory we received is defective or incorrect
  • The craftspeople making the item will be out of stock for a long period of time (typically 3 months or longer)
  • No longer available: the item is discontinued and we no longer have any inventory available. Most of these items will never be replenished – they’re gone for good!

Simply put, no they do not as all the items are handcrafted as opposed to being factory manufactured.

If you require Global Trade Item Numbers (GTINs) for your website or selling on sites like Amazon and eBay etc please read carefully the individual documentation pertaining to these outlets in regards to handcrafted items.

Common unique product identifiers include (GTINs), Manufacturer Part Numbers (MPNs), and brand names.

Common unique identifiers not available for our products are:

  • UPC or also called GTIN-12 and UPC-A in the USA.
  • EAN also called GTIN-13 used outside America like the European Union.
  • MPN Used globally, which is a Manufacturer Part Number.

If you require a BRAND category to be used, you can use “Affinity” for any brand name where appropriate.

 

Placing Orders

Affinity Wholesale does not impose a minimum order for our wholesale customers or our Dropshipping customers.

 Our customers place orders on our easy-to-use website – available 24 hours a day, 7 days a week. Once you have an account and are logged in, the functions of the following will become available to you:

  1. View the individual product pages and add items to your cart.
  2. Use the bulk order form here, ideal if you know what you are looking for, Search by SKU or title. The total is added to your cart when you have finished adding items.
  3. Upload a simple CSV file on our quick order page. The CSV upload page is available here. Upload .csv files with SKU on the first column and quantity on the second column. Download a sample CSV file to use from the quick order page.

We can accept certain changes to your order after it’s been placed, assuming your order has not already been processed and shipped. Please contact us ASAP if you need to cancel or edit your order.

Please also see the Delivery and Shipment pages here.

If you see a Checkout Disabled message in your shopping cart, please read the message carefully for more information. Most commonly, you are seeing that message because your shopping cart contains one or more unavailable items.

Typically, if you see that an item is “no longer available,” the item has been discontinued and we currently no longer have any stock available to sell. Items are discontinued for a variety of reasons, including but not limited to the following:

  • The item is no longer being made by the craftspeople making them.
  • The item did not perform well for our customers.
  • We carry other similar items and there was a need to narrow down our product selection.

It may be possible that a “no longer available” item was a popular item in your store and you need to find a replacement. In that situation, please refer to the Similar and suggested Items located below the individual product details pages on our website. The Similar/suggested Items features related products that typically make Ideal replacements for the item in question.

Approved and logged in accounts can utilize our PDF catalogues to place orders. You can download a PDF catalogue for each category or our entire product range on the categories pages and print them off yourself.

If you need any help with the catalogues our friendly customer service team is always standing by, ready to assist.