DELIVERY AND SHIPMENT
Shipping worldwide with package tracking
The preparation time for most of the products is 24/48. It is even possible for your order to be shipped on the very same day if it only includes products with immediate delivery and it has been paid before midday.
The delivery time will depend on the selected shipping company and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.
While you are completing your online order if you have any requests concerning delivery let us know this by entering details in the “Add Comments About Your Order” Box. Such information can include a request to delay your order for despatching at a later date. Please note we cannot accept any alternative delivery address requests when paying by credit/debit card or PayPal unless previously agreed by us or unless you are a dropshipper with an appropriate dropshipper account.
Affinity Wholesale ships to almost every country in the world with express couriers. Our main warehouse is in Ireland. Shipments to destinations outside the EU may have certain restrictions or special procedures for the management of customs formalities. This is dependent on your own countries customs importation laws.
You can estimate the shipping costs and delivery time in the Affinity Wholesale shopping cart yourself. This is calculated on weight and destination upon your delivery address, once entered.
Yes, you can track any package and check the tracking number in your control panel.
The shipping charges include:
Suitable packaging (cardboard boxes, protective wrap, inner protection, etc.)
Customs clearance declaration if relevant.
In the event that there is a need to change any information of the shipping addresses, it can be modified if the order has not yet been issued. For this, open an “order not received” incident in the After Sales Department. Our staff will get back to you as soon as possible. In all other cases, the solution will be to cancel the order if it has not already been sent to the couriers and to create a new one. After a few days, Affinity Wholesale will refund you for the cancelled order.
If you wish to cancel an order and stop your shipment, you can cancel it from the Orders menu of your Control Panel.
However, it must be noted that, due to the automation in the management of orders, the timescale in which an order can be cancelled may be short. The cancellation process is automatic and, for this reason, if the system does not allow a cancellation to be made, this will no longer be possible.
Please fully review and double-check your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them at the checkout stage.
All our items leave the warehouse with the packaging in perfect condition, each individual packed item carefully checked by our packing team.
The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled in any way, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier’s delivery note, either on paper or digital support (PDA), “PACKAGE VISIBLY DAMAGED” if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected as the insurance with the delivery couriers would be null and voided by them.
If you are a Dropshipper, take advantage of the order confirmations sent to your customers to educate them in this good practice of package inspection and marking it as VISIBLY DAMAGED if that is the situation, as Affinity Wholesale does with its wholesale distributors.
Affinity Wholesale has a menu in your control panel to enable you to see the latest information on monitoring your most recent orders. With this tool, you can view the tracking information of all your orders. You can also see any notes if there is a delay in any of your ordered items from there.
In the event that all or part of your order is not available, we shall notify you by e-mail as soon as possible.
We will attempt to keep you regularly updated on any items ordered that are likely to be on backorder for more than 14 days. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the item(s). We will endeavour to deliver goods within the times stated but any dates we specify are approximate only and we will not be held liable for any delay or failure to achieve any delivery or other date.
Undeliverable orders that have been dispatched to the delivery address as supplied by the customer and consequently are returned to Affinity Wholesale are subject to a refund of the value of the products only (not including delivery charges) and less any applicable return postage costs charged by the carriers.
The number one cause of long/undeliverable deliveries is wrong phone numbers. Our Couriers will ring your number if they cannot locate your address. If you do not answer the phone or are not available to answer, the package is “returned to sender” i.e. it is returned to Affinity Wholesale. They will usually try 3 to 4 times to deliver the package.
Please immediately inform us by email or the Affinity Wholesale internal messaging system in your control panel, if you have any problems with your delivery. Please inform us within 24 hours of delivery. We cannot accept any liability unless we are notified within 24 hours of delivery.